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Payments

This guide covers everything you need to know about payments in Homeschool Hive, including viewing your payment history, managing payment methods, and understanding refunds.

Payment Methods​

Homeschool Hive accepts the following payment methods:

  • Credit Cards - Visa, Mastercard, American Express, Discover
  • Debit Cards - Cards with Visa or Mastercard logos

All payments are processed securely through Stripe.

Manage Payment Methods​

Add a Payment Method​

  1. Go to Account Settings
  2. Click Payment Methods
  3. Click Add Payment Method
  4. Enter your card details:
    • Card number
    • Expiration date
    • CVV/Security code
    • Billing zip code
  5. Click Save

Set a Default Payment Method​

Your default payment method is used for:

  • Event registrations
  • Membership renewals
  • Automatic recurring payments

To set a default:

  1. Go to Account Settings > Payment Methods
  2. Find the card you want as default
  3. Click Set as Default

Remove a Payment Method​

  1. Go to Account Settings > Payment Methods
  2. Find the card you want to remove
  3. Click Remove
  4. Confirm the removal
Active Subscriptions

You cannot remove a payment method if it's being used for active membership subscriptions. Update your subscription payment method first.

View Payment History​

To see all your past payments:

  1. Go to Account Settings
  2. Click Card Payments or Payment History
  3. View your transactions

Each transaction shows:

  • Date of payment
  • Description (event or membership)
  • Amount charged
  • Payment method used
  • Receipt link

Download Receipts​

For each payment:

  1. Find the transaction in your payment history
  2. Click View Receipt or Download
  3. A PDF receipt will download or open

Understanding Fees​

When you pay for events or memberships, you may see:

  • Ticket/Registration Price - The base cost set by the group
  • Platform Fee - A small fee that supports Homeschool Hive
  • Processing Fee - Payment processing costs

The total amount charged includes all applicable fees, which are displayed before you complete payment.

Refunds​

Requesting a Refund​

If you need a refund for an event registration:

  1. Go to the event page
  2. Click Cancel Registration
  3. Review the refund policy
  4. Confirm your cancellation
  5. Refund will be processed according to the group's policy

Refund Policies​

Refund policies are set by each group and may include:

  • Full refund - Cancel before a specific deadline
  • Partial refund - Reduced refund after the deadline
  • No refund - Non-refundable after registration
  • Credit - Receive credit toward future events instead of refund

Always check the event's refund policy before registering.

Refund Processing Time​

Once a refund is approved:

  • Credit/debit cards: 5-10 business days to appear on your statement
  • The refund goes back to the original payment method

Membership Refunds​

For membership cancellations:

  • Monthly memberships: Generally no refund, access continues until end of billing period
  • Annual memberships: Refund policies vary by group

Contact the group leader for membership refund questions.

Payment Issues​

Payment Declined​

If your payment is declined:

  1. Verify your card details are correct
  2. Check that your card hasn't expired
  3. Ensure sufficient funds or credit limit
  4. Try a different payment method
  5. Contact your bank if issues persist

Double Charged​

If you believe you were charged twice:

  1. Check your payment history in Homeschool Hive
  2. Wait 24-48 hours for pending charges to clear
  3. Some banks show temporary authorizations that disappear
  4. Contact support if you see two completed charges

Subscription Payment Failed​

If an automatic membership payment fails:

  1. You'll receive an email notification
  2. Update your payment method
  3. The payment will be retried automatically
  4. Your membership may be paused until payment succeeds

Payment Security​

Your payment information is protected:

  • All transactions use secure SSL encryption
  • Card details are stored securely by Stripe
  • Homeschool Hive never sees your full card number
  • PCI-compliant payment processing

What's Next?​

  1. Track scholarship invoices - For scholarship reimbursement
  2. Manage payment methods - Update your saved cards
  3. View your calendar - See upcoming events