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Help & Feedback

Homeschool Hive provides multiple ways to get help and share feedback. Whether you need assistance, found a bug, or have a great idea for a new feature, we're here to help.

Access Help & Feedback​

You can access help and feedback options from anywhere in the app:

  1. Click your profile icon in the top right corner
  2. Select Help from the menu
  3. Choose the option that fits your need

Help Resources​

Knowledge Base​

Access comprehensive guides and tutorials:

  1. Click your profile icon
  2. Select Help > Documentation
  3. Browse or search for articles

The knowledge base includes:

  • Getting started guides
  • Step-by-step tutorials
  • Feature explanations
  • Troubleshooting tips
  • Common questions
Quick Access

You can access the knowledge base anytime at kb.homeschoolhive.co

In-App Help​

The Help menu provides quick access to:

  • Documentation and guides
  • Bug reporting
  • Feature requests
  • Support contact information

Report a Problem​

If you encounter a bug or something isn't working correctly, help us fix it by submitting a detailed bug report.

Submit a Bug Report​

  1. Click your profile icon
  2. Select Help > Report a Problem
  3. Fill out the bug report form

Bug Report Information​

Provide the following details to help us resolve the issue quickly:

Required Information:

  • Title - A clear, brief description of the problem
  • Description - Explain what went wrong
  • Severity - How much the issue affects you:
    • Low - Minor inconvenience
    • Medium - Affects functionality
    • High - Major feature broken
    • Critical - App unusable

Optional But Helpful:

  • Steps to Reproduce - How to recreate the problem
  • Expected Behavior - What should have happened instead
  • Screenshot - Visual evidence of the issue
Diagnostic Data

When you submit a bug report, diagnostic information is automatically collected with your consent, including:

  • Browser and version
  • Operating system
  • Device type
  • Screen resolution
  • App version
  • URL where the issue occurred
  • Recent console errors
  • Timestamp

This helps us identify and fix the problem faster.

Upload Screenshots​

Screenshots help us understand and fix issues faster:

  1. In the bug report form, click Choose File under Screenshot
  2. Select an image from your device
  3. The file name will appear once selected

Screenshot Tips:

  • Capture the entire screen or relevant area
  • Include error messages if visible
  • Show the steps leading to the problem
  • Accepted formats: JPG, PNG, GIF

After Submitting​

Once you submit a bug report:

  1. You'll see a success message
  2. Our team receives your report with all diagnostic data
  3. We'll investigate and work on a fix
  4. Critical issues are prioritized for immediate attention
Track Your Reports

While we don't currently provide a ticket tracking system, we review and address all bug reports. Critical issues affecting many users are prioritized first.

Request a Feature​

Have an idea to improve Homeschool Hive? We want to hear it! Feature requests help us understand what matters most to our community.

Submit a Feature Request​

  1. Click your profile icon
  2. Select Help > Request a Feature
  3. Fill out the feature request form

Feature Request Information​

Provide detailed information about your idea:

Required Information:

  • Feature Title - A clear, descriptive name
  • Problem - What problem does this solve?
  • Solution - Describe your ideal implementation
  • Importance - How critical is this feature?
    • Nice to have
    • Important
    • Critical for my workflow
  • Beneficiaries - Who would benefit?
    • Just me
    • My group
    • All users

Optional Information:

  • Alternatives - Any workarounds you've tried

What Makes a Good Feature Request​

The best feature requests include:

  1. Clear Problem Statement

    • Explain the issue or limitation you're facing
    • Describe why it matters
    • Share how it affects your workflow

  2. Specific Solution

    • Describe exactly what you envision
    • Include details about how it would work
    • Mention similar features in other apps if relevant

  3. Use Cases

    • Share real examples of when you'd use this
    • Explain how it would help your group or family
    • Describe the benefit to other users

  4. Context

    • Mention your role (parent, group leader, etc.)
    • Share relevant details about your use case
    • Explain any unique circumstances
Feature Prioritization

We prioritize features based on:

  • Number of requests
  • Impact on user experience
  • Technical feasibility
  • Alignment with our roadmap
  • Benefit to the broader community

After Submitting​

Once you submit a feature request:

  1. You'll see a success confirmation
  2. Our product team reviews all submissions
  3. Popular requests are added to our roadmap
  4. Major features may be announced in advance

We can't implement every request, but we read them all and use them to guide product development.

Contact Support​

When to Contact Support​

Reach out to support for:

  • Account access issues
  • Payment or billing questions
  • Data privacy concerns
  • Issues not resolved through bug reports
  • Urgent problems affecting your group

Support Channels​

Email Support:

Response Times:

  • General inquiries: 1-2 business days
  • Urgent issues: Within 24 hours
  • Critical system issues: As quickly as possible

Include in Your Message:

  • Your email address associated with your account
  • Clear description of the issue
  • Steps you've already tried
  • Screenshots if relevant
  • Any error messages you received
Account Security

Never share your password with anyone, including support staff. We will never ask for your password.

Tips for Getting Help Faster​

Be Specific​

The more details you provide, the faster we can help:

  • Instead of: "Events aren't working"
  • Try: "When I try to RSVP to an event, I click the button but nothing happens. I'm using Chrome on a Mac."

Include Screenshots​

A picture is worth a thousand words:

  • Capture error messages
  • Show the problem area
  • Include relevant context in the screenshot

List Steps to Reproduce​

Help us recreate the issue:

  1. Click on Events page
  2. Search for "Field Trip"
  3. Click on the first result
  4. Click RSVP button
  5. Error appears

Mention Your Environment​

Let us know:

  • Device type (desktop, mobile, tablet)
  • Browser and version
  • Operating system
  • App version (found in your profile menu)

Check the Knowledge Base First​

Before submitting a report:

  • Search the knowledge base for similar issues
  • Check recent announcements for known issues
  • Review the relevant documentation section

One Issue Per Report​

If you have multiple problems:

  • Submit separate bug reports for each issue
  • This helps us track and resolve them individually
  • Makes it easier to prioritize and fix

Privacy & Data​

What We Collect​

When you submit feedback or reports, we collect:

  • Information you provide in forms
  • Diagnostic data (with your consent)
  • Screenshots you upload
  • Your account information (name, email)

How We Use It​

Your data is used to:

  • Investigate and fix bugs
  • Understand feature requests
  • Improve the platform
  • Contact you about your submission if needed

Data Security​

We protect your information by:

  • Storing it securely
  • Limiting access to necessary team members
  • Not sharing it with third parties
  • Deleting it when no longer needed

For complete details, please review the privacy policy available in the app.

Common Questions​

How long does it take to fix a bug?​

It depends on severity and complexity:

  • Critical issues: Addressed immediately
  • High priority: Within a few days
  • Medium priority: Within a few weeks
  • Low priority: Scheduled for future updates

Will my feature request be implemented?​

We can't guarantee implementation, but we:

  • Review every request
  • Track popular requests
  • Consider them in our planning
  • Prioritize based on community needs

Can I track my submissions?​

Currently, we don't provide a ticket tracking system, but:

  • You receive confirmation when you submit
  • Our team reviews all submissions
  • Major fixes and features are announced in release notes

What if my issue is urgent?​

For urgent issues:

  • Mark bug reports as "Critical" or "High" severity
  • Email support@homeschoolhive.co directly
  • Include "URGENT" in the subject line
  • Provide detailed information to avoid delays

Can I submit anonymously?​

Bug reports and feature requests include your account information to:

  • Allow us to follow up if needed
  • Understand user context
  • Verify and investigate issues
  • Prevent spam and abuse

What about feature requests I see others asking for?​

If you see a request you support:

  • Submit your own request for the same feature
  • Include your unique use case
  • Explain why it matters to you
  • Multiple requests increase priority

Release Notes​

Stay informed about what's being fixed and added:

  1. Check the Changelog for recent updates
  2. Review release notes for bug fixes
  3. See announcements about new features

We regularly update the platform based on your feedback!

What's Next?​

  1. Profile Settings - Manage your account
  2. Delete Account - Learn about account deletion
  3. Notifications - Configure your alerts
  4. Knowledge Base - Browse help articles